Description

This position is located in Billings, MT.

SUMMARY/OBJECTIVE:

The Community Manager will be responsible for helping potential home buyers through all media inquiries and office visits to provide information to a prospective buyer who will need to make an educated decision if the community/home is right for them. Further, they will manage all buyers’ expectations and experiences throughout the escrow process through closing.

ESSENTIAL JOB DUTIES:

• Greet and engage visitors to establish relationships, determine visitor needs and preferences, utilizing the Company’s selling philosophy and training materials.
• Provide information about the community, Company, brand, and individual homes, emphasizing key selling messages and a unique buyer value plan. 
• Set outstanding expectations for how we do business.
• Provide brochures, maps, mortgage information, price sheets, and any other information required.
• Provide timely and consistent follow-through with buyers from initial contact through closing and post-closing activities.
• Manage buyer input into company CRM system and maintain communication logs with prospects. 
• Manage and maintain models and community as if it were your personal retail business.
• Complete full model opening process (including all lights on, replacing burned out bulbs, put the toilet seats down, turn on all technology, sweep entryways, remove trash from trash cans, unlock all doors, make sure models are presentable and show home ready). Community Managers are expected to arrive 30 minutes prior to the published business hours.
• Review process binder monthly and ensure that all processes including weekly reports are followed exactly as directed. 
• Audit the Williams Homes website weekly and ensure it is accurate and contains up to date information.
• Manage MLS listings by ensuring quality photos and well thought out descriptions while also following protocol as lined out in the process binder.
• Complete weekly buyer telephone follow-up calls to keep buyers up to date on the status of their home. Stay abreast of all community and product knowledge required to answer buyers’ questions.
• Execute clean and precise paperwork and submit all contract documents and earnest money deposit it in a timely manner per company policies.
• Conduct weekly community team meetings to review the status of the community backlog, closings, starts, and community and model maintenance items. 
• Provide constant communication with mortgage partners and buyers to ensure all mortgage paperwork is submitted in a timely fashion. Maintain knowledge of buyer’s mortgage status.
• Be proactive in self-prospecting which includes the realtor community. 
• Outreach to the realtor community will include but not be limited to scheduling and performing presentations to local realtor offices to educate agents on the community, homes, features and benefits as well as the advantages and process of bringing their clients to our communities. When available, partner with Great Western Home Loans Consultant(s) to promote and further educate the realtor community on advantages of utilizing Williams Homes, preferred in house lender.
• Shop and track the competition, both new and resale market utilizing report template provided by Division Sales Manager.
• Must be open to coaching and on-going sales techniques and presentation training.
• There may be special circumstances where Community Managers may not have an operating sales office/models, in which case it is expected that a Community Manager will work 40 hours minimum in an assigned location.

Requirements

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• High School diploma required.
• A minimum of 5 years real estate experience. Must hold a valid Real Estate Salesperson License, if applicable by state law.
• Extensive knowledge in MS Office Suite, Adobe, DocuSign, and able to learn and master company CRM software (Newstar).
• Required to work weekends and some holidays. 
• Must be able to lift up to 25lbs.
• 10% travel for work out of area. May vary per Division’s needs.
• Required to be on your feet.
• Must possess strong work ethic, interpersonal, organizational, communication, and time management skills.
• Must be able to maintain and develop good relationships regarding potential buyers.

DISCLAIMER: Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may be asked to perform other duties as assigned. Williams Homes is an Equal Opportunity Employer.

Williams Homes, Inc. is not accepting unsolicited assistance from search/recruiting firms for this position. Please, no phone calls or emails. All submissions by search/recruiting firms to any employee at Williams Homes whether via email, Internet, phone call, or any form and/or method without a valid written agreement in place for this position will be deemed the sole property of Williams Homes. No fees will be paid in the event the candidate is hired by Williams Homes as a result of the referral.